Frequently Asked Questions
WHAT IS YOUR CANCELLATION POLICY?
We accept cancellations within 24hrs of placing your order. Please reach out to us if you wish to modify or cancel your order. We begin production/packaging after that 24hrs grace period in our efforts to ship your items as quickly as we can.
WHAT IS YOUR RETURN/LOST ITEMS POLICY?
I am currently unable to offer refunds or product replacement in case of a lost or damaged item. We reinforced our packaging to prevent damage during transit while remaining environmentally conscious. Please contact the carrier directly first for shipping issues using the tracking number provided to you. If you need further assistance, feel free to message us and we’ll work with you to resolve the issue.
DO YOU OFFER STICKY NOTES?
Yes! We currently have one design for sticky notes. Please note anything labeled "notepad" is NOT sticky notes. Refer to product descriptions for further information.
DO YOU OFFER BULK ORDERS?
Yes! If you need a large amount of what's currently listed please reach out to me and let me know. This also includes bundles, I'm happy to work with you to help you with your order. Processing time for large orders may vary depending on the order.
CAN I PERSONALIZE BUNDLES?
Bundles are ready to ship items and cannot be personalized. These are also already discounted and some include freebies.
WHAT IF I'M ORDERING MULTIPLE NOTEPADS BUT THERE'S NOT ENOUGH SPACE FOR MULTIPLE PERSONALIZATIONS IN THE BOX?
If you're ordering multiple notepads with different personalizations follow these steps:
Choose the notepad design you want for your first custom notepad.
Add your personalization on the box. Max 25 characters including spaces.
Click on "add to cart"
Repeat same process for each different personalization.
If you're still having issues with this feel free to reach out to us.
We receive, collect, and store any information you enter on our website. When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will only be used for the purpose of fulfilling your order and getting the products to you.
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and our service providers.