Frequently Asked Questions

If you received a damaged item please refer to damaged item policy instead. If you no longer need your item and would like to return it, please read our return policy carefully prior to contacting us.

 

What items are eligible?

All categories with the exception of personalized and dated items (i.e. Graduation items containing year, calendars).

• Any returns must be in saleable condition (unused, not damaged) and in its original, undamaged packaging.

 

Return window

Returns are accepted within 7 days of receiving the item, per USPS tracking.

• Returns that are received past the return policy deadline are accepted at our discretion. Late returns that are accepted will be subject to a partial refund of 50% of their original purchase prices. 

 

How to initiate a return

• Contact info@purrfectlittleartshop.com with your name and order number within five days of receipt of your order.

• You will receive a shipping label via email, please print it, tape it to your return package, and drop it off at your local post office. 

• Your returns must be received within 7 days.

 

Refund processing time

• Please keep in mind that refunds are for the cost of the items only and will not include shipping cost of original order.

• Once your return is received, we will inspect the item for any damage or signs of usage, please allow 3-5 days. You will receive an email after our inspection.

• If your return is accepted, you can expect a refund to the original form of payment within 3-5 business days after processing.

• Please note, a return shipping charge of $8 will be deducted from your refund per prepaid shipping label used.

 

All returns are subject to our return policy terms stated above.